Rick's Instructional Design Portfolio
Highlighted Skills
- Articulate Storyline 360
- xAPI
- SCORM
- Learning Management/Record Systems
- Veracity, Moodle, SCORM Cloud
- Adobe Photoshop
- Adobe Illustrator
- DaVinci Resolve (Video/audio editing & animation)
- Open Broadcaster Software (OBS)
- Microsoft/Google Suite
- Asking Thoughtful Questions
- Learning New Technology
- Talking Good
- Articulate Storyline 360
- xAPI
- SCORM
- Learning Management/Record Systems
- Veracity, Moodle, SCORM Cloud
- Adobe Photoshop
- Adobe Illustrator
- Open Broadcaster Software (Screen recording)
- DaVinci Resolve (Video/audio editing & animation)
- Microsoft/Google Suite
- Empathy
- Asking Thoughtful Questions
- Learning New Technology
- Talking Good
Resume
Projects
Comprehensive Training Program
Portfolio Project
The Challenge
A manufacturing company noticed an uptick in returns and repairs was eating into their profits. We diagnosed the problem and found many of the returns were caused by soldering knowledge/skill gaps.
The Solution
The shareholders and I decided that a three-prong approach was best to train newer employees. It included the following:
- eLearning module to cover key soldering concepts
- In-person training with mentors
- Job aid (reference guide) readily available at each soldering station
Informational Content
Dive into some of the educational articles I've published to cover customer knowledge gaps.
Product Resources
Learn how I increased customer satisfaction and reduced customer service workload with instructional resources.
Employee Resources
Examine standard operating procedures (SOPs) and job aids I created to elevate production quality.
Educational Article (formal voice)
For: pHionics, Inc.
Date: 2021
The Problem:
Instructional Video Sample
Product Resources